Support

Email support@whichorg.com. We aim to reply within 48 hours.

Reporting a problem

If a colour is missing or looks wrong on a Xero page, the quickest way to get it fixed is to include:

• The address of the page, with anything identifying removed. The part after xero.com is what matters, for example /Accounts/Payable/Dashboard/.
• A screenshot of the top of the page.
• Your browser (Chrome or Edge).

Never send your Xero password, or screenshots showing accounting data you don't want to share. We never need them.

"Org not detected"

This small grey note means WhichOrg couldn't identify which organisation the page belongs to, so it's showing no colour rather than risk a wrong one. It usually means Xero has changed something on that page. Please let us know which page it was.

Licences and billing

• Lost your licence code? Email us from the address you bought with, and we'll resend it.
• Invoices, receipts and card changes are handled by Paddle, our Merchant of Record. Use the link in your receipt email, or visit paddle.net.
• Refunds: see the refund policy.